Shipping & Returns

Shipping info
Under normal conditions goods are dispatched with in a day of the order being placed. You will be advised of any delay or if any of your ordered items are not available. We use Canada post to ship orders, to save you money.

Free shipping:
Free shipping applys to orders over $350.00. We use Expedited Parcel via Canada Post. Free shipping only applys to Canadian addresses. On all orders is a packing & handling fee of $5.00.

Satisfaction

We guarantee our products against any kind of manufacturing defect, however, our responsibility is limited to those items recognised as faulty by ourselves. If your product should develop such a fault within 28 days of purchase we will repair it, or exchange it for an equivalent product if available, or if you prefer, refund your money. Contact us as soon as you find a defect with your item and we will then issue you a returns number so that we can track it. We will refund any shipping charges incurred in an authorised return of faulty merchandise.

Refunds,
If you are unhappy with an item purchased please let us know!! You ARE our business and if you are unhappy we will make every effort to correct the problem. Should all else fail we offer you a 7 day cooling off period from the date that you receive the goods. Should you decide to return the goods then please contact us and we will issue you with a returns number. Then return the item in an unused condition along with the original packing and a copy of the sales receipt. We will then give you a full refund within 30 days although you will be responsible the cost of return.

Complaints Procedure

Should you have any concerns or complaints, please address them in the first instance to Peter Van Thiel. You will receive an immediate acknowledgement of receipt, and at least a preliminary response within 2 working days. Our preliminary response will, at the very least, provide a detailed plan and timescale for dealing with the matter you have raised. In most cases we anticipate resolving any issue within 2 days of receipt of your communication. All concerns and complaints will be treated personally, confidentially and seriously. Your satisfaction with the service you have received from Unicycle.com is of paramount importance to us, and we welcome your comments.